There are several causes where the robot is not running:
1. Disconnected on weekend: No action required because IB is doing Server maintenance during weekends.
2. Disconnected on trading days for users with Trading 2FA enabled:
Re-login to the IB account is required before the US market opens. Please:
1) Log in your account on https://robotrader.piranhaprofits.com/
2) Navigate to RoboRay portal by clicking “Access Roboray” under Dashboard
3) Open the Virtual Machine by clicking 'Access your VM' button under RoboRay portal dashboard.
4) re-enter IB credentials on IB Gateway and solve the 2FA challenge. Then wait for about 1 minute for the connection to automatically re-established.
5) On the AutoInvest application’s Dashboard inside the Virtual Machine, ensure that the toggle button on Robot Linking section is switched ON.
3. Disconnected on trading days between 9 AM (GMT+8) to 3 PM(GMT+8) For users with Trading 2FA disabled:
No action is required as the IB Driver will automatically connect back before the US market opens.
4. Disconnected on trading days before 9 AM (GMT+8) or after 3 PM(GMT+8) For users with Trading 2FA disabled:
Please follow the guide in Step 2 to re-login to the IB account, or send email to support@piranhaprofits.com
(Update: Starting from 30 November 2022, the broker will impose 2FA on all accounts for the trading session and therefore 2FA could no longer be disabled. User would require to re-login once a week on Monday to re-establish the session with 2FA and the session will persists through the entire week. Refer to step 2 of this article on how to do so)
5. Where some trades are not executed despite fully established connection, check the configuration of the Trading Parameters under Settings -> Robot Settings, both the Simple and Advanced tab. A deliberate stopping of execution under Simple tab or fully invested position may prevent the trades from being executed.
Disclaimer:
Any materials presented in this help center are provided to you for informational purposes on the technical aspects of the software solution only and do not constitute financial advice, investment advice, trading advice or any other advice or recommendation of any sort given or endorsed by Piranha Profits Pte Ltd. Piranha Profits Pte Ltd also provides no guarantee that such information and publications are accurate, up to date or applicable to the circumstances of any particular case.