Help Center

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Help Center

General FAQs

General FAQs

How can I contact the support team for assistance?

Can I contact the support team through WhatsApp?

How can I unsubscribe from emails?

Do you have a physical office that I can visit?

About Our Financial Education Offerings

What are On-Demand Courses, Masterclasses, Memberships and Playbook subscriptions?

What is the difference between Wealth Academy Masterclass and Whale Investor Course?

What is the difference between XSPY Trader Masterclass and Price Action Manipulation (PAM) Courses?

What is the difference between Options Masterclass and Options Waverider Membership?

Managing Your Account

How can I access my Courses and Memberships?

I forgot my password. How can I access my Courses and Memberships again?

How can I access my Playbook subscriptions?

I forgot my password. How can I access my Playbook subscriptions again?

I'm having trouble accessing my purchases, what should I do?

How can I check the expiry date of my Playbook subscription?

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Discord Community Access

What are the steps to join the Piranha Profits Discord Community Channels?

I already have access to Discord channels for my existing courses. How can I access the channels of my newly purchased course?

How do I open a ticket on Discord?

What will happen to my Discord access after renewing my subscriptions (UIP/OTP/PTP)?

Why am I required to accept the community guidelines to join the Discord channels?

Why is Discord not accepting my phone number for verification?

How can I turn off Direct Messages (DM) in Discord?

Why do I get an error message after typing "?help" in Discord?

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Payments & Purchases

Can I use my credit/debit card to make a purchase?

Can I pay in installments or split my payment?

Can I pay by bank transfer?

Do you offer refunds?