Help Center

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Help Center

General FAQs

General FAQs

Do you have a physical office that I can visit?

How can I contact the support team for assistance?

Can I contact the support team through WhatsApp?

What’s the difference between the On-Demand Courses and Masterclasses?

What is the difference between Whale Investor Course and Wealth Academy Masterclass?

What is the difference between Price Action Manipulation (PAM) Courses and XSPY Trader Masterclass?

Managing Your Account

How can I access my purchases?

I cannot locate my purchased course, membership, or subscription.

I forgot my password. How can I access my Courses and Memberships again?

I forgot my password. How can I access my Playbook subscriptions again?

How to Manage Your Email Preferences

How can I check the expiry date of my Playbook subscription?

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Discord Community Access

What are the steps to join the Piranha Profits Discord Community Channels?

How can I have access to the newly purchased courses/subscription channels in Discord?

How do I open a ticket on Discord?

What will happen to my Discord access after renewing my subscriptions (UIP/OTP/PTP)?

Why must I follow the community rules to join the Discord Community Channels?

Why I can't verify my phone number on Discord?

How to disable Direct Messages (DM) in Discord

I followed the steps to join the on-demand course, membership and Playbook Discord group and typed "?Help," but I received the error message.

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Payments & Purchases

Can I use my credit/debit card to make a purchase?

Can I pay in installments or split my payment?

Can I pay by bank transfer?

Do you offer refunds?