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  3. RoboRay - Initial Setup FAQs

I cannot find the option to create IB sub account. What should I do?

Assuming that you have followed the article on how to create IB sub account here:

https://help.piranhaprofits.com/knowledge/how-can-i-create-ib-sub/linked-accounts

But still unable to proceed on step 5, you may need to contact IB Customer Support to check whether your account is eligible for sub account creation. There are some possible reasons of ineligibility:

- The account is referred by other IB users and was tagged under referral scheme.

- The account is managed by an advisor / manager.

- The account is an advisory / manager account.

Please refer to this article on how to contact IB Customer Support:

https://help.piranhaprofits.com/knowledge/how-do-i-contact-ib-customer-support

 

Disclaimer:

Any materials presented in this help center are provided to you for informational purposes on the technical aspects of the software solution only and do not constitute financial advice, investment advice, trading advice or any other advice or recommendation of any sort given or endorsed by Piranha Profits Pte Ltd. Piranha Profits Pte Ltd also provides no guarantee that such information and publications are accurate, up to date or applicable to the circumstances of any particular case.